Privacy Policy

Poonhill Treks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our trekking services.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Postal address and billing information
• Passport details and nationality
• Emergency contact information
• Medical conditions and dietary requirements
• Travel insurance details
• Payment and transaction information

2.2 Technical Information

• IP address and browser information
• Device type and operating system
• Website usage patterns and preferences
• Cookies and tracking technologies
• Location data (with your consent)

2.3 Communication Data

• Emails, messages, and correspondence
• Customer service interactions
• Feedback and reviews
• Social media interactions

We use your information for the following purposes:

3.1 Service Provision

• Process bookings and arrange trekking services
• Obtain necessary permits and documentation
• Arrange accommodation, transportation, and guides
• Provide customer support and assistance
• Handle emergency situations and evacuations

3.2 Communication

• Send booking confirmations and itineraries
• Provide trip updates and important notifications
• Send marketing materials (with your consent)
• Respond to inquiries and feedback

3.3 Legal and Business

• Comply with legal obligations and regulations
• Protect against fraud and security threats
• Improve our services and website functionality
• Conduct business analysis and market research

We may share your information with:

4.1 Service Providers

• Hotels, lodges, and accommodation providers
• Transportation companies and airlines
• Local guides and porters
• Permit offices and government agencies
• Insurance companies (for claims)

4.2 Third-Party Services

• Payment processors (Stripe, PayPal)
• Email marketing platforms
• Website analytics providers (Google Analytics)
• Customer support tools
• Cloud storage providers

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website performance and security
• Enable social media integration

Cookie Types

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and data centers
• Regular security audits and updates
• Access controls and staff training
• Data backup and recovery procedures

You have the following rights regarding your personal information:

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

We retain your personal information for different periods depending on the purpose:

• Booking Records: 7 years for tax and legal purposes
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Data: 2 years for analytics purposes
• Communication Records: 3 years for customer service
• Emergency Contacts: Duration of the trip plus 1 year

Your information may be transferred to and processed in countries other than Nepal. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our website

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: